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No orders or sales may be cancelled without the consent of Fishtanksdirect.com. At Fishtanksdirect.com.'s option, cancelled orders are subject to payment of cancellation charges equal to all costs incurred by Fishtanksdirect.com, up to the date of cancellation. In basic terms we understand things change. Fishtanksdirect.com will be glad to cancel your order BEFORE it is shipped on the truck.If the order is cancelled after the order is shipped the customer is responsible for all shipping fees getting the product back to our warehouse.In addition the customer will be charged 15% restocking fee.Any questions please feel free to contact us.