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Customers Say
  • Just a quick note to thank you again and express my appreciation for all your help on this purchase. Your guys are great!
    - Rich
  • Thank you for the excellent service. Very impressed with service from you folks.
    - Tim
  • I was kind of leery about shelling out that kind of money without knowing what kind customer service I would get. Not anymore! I now feel like I made a wise choice.
    - Nicole
  • John was excellent in answering all my questions and even talked at length about new products and fish related stuff. I really enjoyed doing business with this company!
    - Travis
  • I just want to say thank you greatly for all of your assistance! I am highly impressed by your customer service focus.
    - Nicole
  • The item that I purchased was delivered a lot faster than expected, not to mention a professional job packing the light.
    - Michael
  • Thank you, John, for your prompt attention... I will definitely order from you guys again!
    - Jack
  • Tank is gorgeous. Whole family is loving it. Now we're spending our evenings watching it instead of TV!
    - Joan
  • Just like your feedback points out, you guys are great to deal with. I look forward to many more future purchases.
    - Lenny
  • Thanks again for the great service it was a pleasure dealing with you. I will definitely be recommending people your way.
    - Pete
  • It's been a long time since I've had such great customer service. I truly appreciate it and will be using you from here on out.
    - Eve
  • I want to thank you for you service. I will be recommending you to all of my fish friends and to the ten different fish clubs that I belong to.
    - Charles
  • We can't thank you enough! The chiller just arrived as you promised and we are back in business! You are a miracle-worker!
    - Dr. Delbridge, PMP
  • I've been in the hobby for almost 5 years now and have dealt with a lot of vendors. I am very impressed with the packaging and fast shipment!
    - Thai
  • When it comes time to buy a new tank. Fish Tanks Direct will be the first place I go...
    - Marc
  • Customer satisfaction is certainly a top priority for you, and we would definitely want to do business with you again.
    - Janet
  • I am writing this e-mail to say thank you for your great customer service.
    - Jimmy
  • The tank was delivered safe and sound. More over... the way it was packaged up for shipment was Excellent!
    - Darren
  • I couldn't find a better price on the item I wanted! The best price and the best service? You guys are great.
    - Dave
  • Fish Tanks Direct is PHENOMENAL! Their customer service is hands down the best I’ve come across in 10 years of reef keeping.
    - Wesley
  • I must say as being a business owner, I commend your company on the customer service and speed of your deliveries.
    - Rob
  • Thank you very much for your fast and efficient service... awesome!
    - Marlene
  • Just wanted to say thanks again for all you and your team did in assisting me with the fish tank. It looks great and I'm a very satisfied customer.
    - Scott
  • Thank you, John!!! Great customer service... give yourself a pat on the back!
    - Dary
  • Thank you sooo much for all your help. We love our new acrylic tank and setup. Everything is so much clearer and the color of the fish is much truer.
    - Jone H
Returns Policy:
When you purchase any product from Fishtanksdirect., Inc. you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their table1. These manufacturers will repair, return or replace them in accordance with their own policies:

Closed packages:
Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.

Defective Returns:
If your product is not functioning properly, please contact us as soon as possible (but not later than 30 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. Custom orders and table1 designated as "e;all sales final"e;, "e;no returns"e; or similar language may not be returned. All table1 returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA's expire in 15 days after they are issued and cannot be extended or re-issued. All returned table1 must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. Please send all packages with valid RMA's to: Fishtanksdirect ,. Include a copy of your receipt in the package. Please contact us to obtain your RMA#____________________________.
All prices are F.O.B. our warehouse. All taxes extra where applicable. Prices are subject to change without notice. All shipments will be invoiced at prices in effect on date shipment is made. All orders accepted subject to credit approval. F.O.B. our dock, freight collect.

Merchandise of our manufacture is guaranteed to do the work for which it is intended where properly installed and operated.Fishtanksdirect. . warrants each new product manufactured and sold by them to be free from defects in material and workmanship for a period of one year from date of sale. This warranty does not obligate Fishtanksdirectcom. to bear the cost of labor or transportation in connection with the replacement or repair of defective parts, nor shall it apply to any product upon which repairs or alterations have been made, unless authorized by the manufacturer. shall in no event be liable for consequential damages or contingent liabilities arising out of the failure of any product, its power unit or its accessories to operate properly. No express, implied or statutory warranty other than herein set forth is made or authorized to be made by the manufacturer. All table1 not manufactured by are subject to the warranties or their respective manufacturers.

All goods shall be deemed delivered to purchaser at the time they are placed in the hands of carrier and consigned to purchaser. Loss, damage or destruction of any said merchandise is assumed by purchaser. No claims may be made for shortages unless made within 48 hours from receipt of merchandise.

The company shall not be held responsible or in default under any contract or order or liable to anyone for any losses or damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike or other labor trouble, the exercise of civil or military authority, scarcity of labor or materials, transportation difficulties, demand exceeding supply, voluntary or compulsory application of priority rationing, limitation of production or any regulations by governmental order, or any cause or circumstances beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay.

Products that are being returned : Product may have not been in use.Customer is responsible for return shipping costs.Customer is responsible for a 15% restocking fee if package is accepted. Exchanges for a different product can be done, consumer is responsible for shipping charges to and from our facility in original packaging.