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Customers Say
  • Just a quick note to thank you again and express my appreciation for all your help on this purchase. Your guys are great!
    - Rich
  • Thank you for the excellent service. Very impressed with service from you folks.
    - Tim
  • I was kind of leery about shelling out that kind of money without knowing what kind customer service I would get. Not anymore! I now feel like I made a wise choice.
    - Nicole
  • John was excellent in answering all my questions and even talked at length about new products and fish related stuff. I really enjoyed doing business with this company!
    - Travis
  • I just want to say thank you greatly for all of your assistance! I am highly impressed by your customer service focus.
    - Nicole
  • The item that I purchased was delivered a lot faster than expected, not to mention a professional job packing the light.
    - Michael
  • Thank you, John, for your prompt attention... I will definitely order from you guys again!
    - Jack
  • Tank is gorgeous. Whole family is loving it. Now we're spending our evenings watching it instead of TV!
    - Joan
  • Just like your feedback points out, you guys are great to deal with. I look forward to many more future purchases.
    - Lenny
  • Thanks again for the great service it was a pleasure dealing with you. I will definitely be recommending people your way.
    - Pete
  • It's been a long time since I've had such great customer service. I truly appreciate it and will be using you from here on out.
    - Eve
  • I want to thank you for you service. I will be recommending you to all of my fish friends and to the ten different fish clubs that I belong to.
    - Charles
  • We can't thank you enough! The chiller just arrived as you promised and we are back in business! You are a miracle-worker!
    - Dr. Delbridge, PMP
  • I've been in the hobby for almost 5 years now and have dealt with a lot of vendors. I am very impressed with the packaging and fast shipment!
    - Thai
  • When it comes time to buy a new tank. Fish Tanks Direct will be the first place I go...
    - Marc
  • Customer satisfaction is certainly a top priority for you, and we would definitely want to do business with you again.
    - Janet
  • I am writing this e-mail to say thank you for your great customer service.
    - Jimmy
  • The tank was delivered safe and sound. More over... the way it was packaged up for shipment was Excellent!
    - Darren
  • I couldn't find a better price on the item I wanted! The best price and the best service? You guys are great.
    - Dave
  • Fish Tanks Direct is PHENOMENAL! Their customer service is hands down the best I’ve come across in 10 years of reef keeping.
    - Wesley
  • I must say as being a business owner, I commend your company on the customer service and speed of your deliveries.
    - Rob
  • Thank you very much for your fast and efficient service... awesome!
    - Marlene
  • Just wanted to say thanks again for all you and your team did in assisting me with the fish tank. It looks great and I'm a very satisfied customer.
    - Scott
  • Thank you, John!!! Great customer service... give yourself a pat on the back!
    - Dary
  • Thank you sooo much for all your help. We love our new acrylic tank and setup. Everything is so much clearer and the color of the fish is much truer.
    - Jone H
When you place an order with Fishtanksdirect.com, we take pride in processing your order with speed and accuracy. All orders shipped via Fedex, UPS, , or US Mail service are re-packaged in heavy duty packaging to ensure your products arrive in top condition.

The $75.00 Free shipping applies only to customers in the Continental U.S. Any orders shipping to outside the Continental U.S. will be subject to shipping charges. The $75.00 free shipping is standard ground shipping.

In stock orders processed by 12 noon EST generally ship the same business day. In some cases, orders may ship the following business day, especially order placed during the weekend. In the event of a back order, we will contact you to via email and/or phone to inform you of the back order and the expected ship date for your order. We charge actual freight rates and do no charge an additional handling fee. We ship orders via the most economical carrier of choice. Typically, we use UPS for ground shipments and either BAX Global, Yellow Exact Express or UPS for expedited air shipments. We use UPS, US Mail or BAX Global for international orders unless specified by the customer. Items that are OVERSIZED dimensions please contact us if you are unsure on whether a particular item is oversized will generally incur additional shipping charges. If an order incurs additional shipping charges, we will notify you via phone and/or email prior to shipping. Oversized items include, but are not limited to: 60 inch and 72 inch florescent bulbs, 65 watt and larger ultraviolet filters, bulk chemical media and bulk fish food 25 lbs and over, sand, substrate, salt, 36 inch, 48 inch, 60 inch and 72 inch light units and reflectors, 24 inch and taller protein skimmers except the Berlin XL and Berlin Turbo XL, ½ Horsepower and larger chillers, all standard and custom filtration sumps, all aquariums and aquarium stands and aquarium canopies for 40 gallon and larger aquariums, and larger aquariums, 500 gpd and larger reverse osmosis filters and any item with any one known dimension larger than 36 inches.

Shipping Methods
Our main distribution facility is located in Venice, FL. All order ship FOB Venice, FL unless the item is noted as a special order or drop ship only item. Orders ship Monday through Friday unless UPS has a designated Holiday.

“Special order items” and “drop ship only items” are shipped within 2 to 14 days from the manufacturer.

“Special order items” and “drop ship only items” are shipped within 2 to 14 days from the manufacturer. UPS Three Day shipping is NOT recommended for “special order items” or “drop ship only items” because the manufacturer’s order processing time can vary.

“Special order items” and “drop ship only items” are shipped within 2 to 14 days from the manufacturer. UPS Second Day shipping is NOT recommended for “special order items” or “drop ship only items” because the manufacturer’s order processing time can vary.

“Special order items” and “drop ship only items” are shipped within 2 to 14 days from the manufacturer. UPS Overnight Saver shipping is NOT recommended for “special order items” or “drop ship only items” because the manufacturer’s order processing time can vary.