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"I had a few questions about the products I was considering and they were promptly and accurately answered. I placed my order and it was shipped within a couple of hours after placing that order. I e-mailed you to request a UPS tracking number and you returned my e-mail within minutes! The product arrived in perfect condition 1 day before I expected it. To top it off, no matter how hard I tried, I couldn't find a better price on the item I wanted! The best price and the best service? You guys are great - I will definitely use you again. Thank you!"
Dave
Fishtanksdirect is PHENOMENAL! I had a very detailed and cumbersome order and they handled it perfectly. Their customer service is hands down the best I’ve come across in 10 years of reef keeping. While looking for a new aquarium and comparing prices I never heard a competitor in their price range mention anything related to quality or craftsmanship – fishtanksdirect emphasizes BOTH price and quality.I will definitely be looking to them for all my new tanks and supplies.Thanks John!
Wesley Haynes
We want to thank you for all your time and effort in getting the stand delivered to us by the factory. Although there were some frustrating times for both you and for us, you were right there fighting for us and working through the problems until they were resolved. We appreciated your keeping us informed with both phone calls and e-mails, and keeping the lines of communication open. You were always available to take our calls and responded to our questions and concerns very rapidly. Customer satisfaction is certainly a top priority for you, and we would definitely want to do business with you again. We wish you much success in the future!
With best regards,
Janet and Neil
Thank you John for your prompt attention...
I will definately order from you guys again!
Thank you,
Jack
John put the new aquatic life 115 protein skimmer in
last night and it kicked right off. I appreciate the time you took with me
yesterday when I stopped in your store.. When it comes time to buy a new
tank. Fish Tanks Direct will be the first place I go...
Thanks Again.
Marc P.
John, the order arrived just when you said it would. The pump is up and running and making everyone happy in our library at school, including the turtle. Your help has been 1st class. I always like to place a small order with a company before a big one. I'm sure you can see the logic in that. I am working on a grant to have a large aquarium in my room. I will only deal with you. Thanks again..
Mitchell Greenberg
Lead Science Teacher
Thomas Edison Charter School
Hi John,
I've been pretty busy, but I wanted you to know that the tank arrived perfectly with no problems. It has been filled for a few days now and there are no leaks or other issues. It is a very nice looking tank. Thank you very much for shipping so quickly.
Kevin Ure
John,
I received my order yesterday in excellent condition and intend to install it in my hydroponic
greenhouse today.
Thanks for helping me save some money.
I will surely keep your web store in mind the next time I need to buy parts.
thanks again
Fred
Thank you very much for your fast and efficient service...awesome!
Marlene
I've been in the hobby for almost 5 years now and have dealt with a lot of vendors. I am very impressed with the packaging and fast shipment! Thanks and I'll be looking forward to doing more business with you in the future!
Thai
I needed to order a new heater so i did a google search and found one at fish tanks direct.
It needs a controller and this is stated in the product description. You can buy the one made by the same company that makes the heater element but i have an RKL so i just bought the heater. I got a call later from the company to make sure that I knew it required a controller. He said some people don't pay attention to that. I told him I already have an RKL and he confirmed that would work fine.
I just thought that was cool that they actually took the time to double check with me before shipping out the order. Most places don't pay attention to that and just take your money and ship.
-dennis
Hey you guys....
I got the protein skimmer and lights (which are AWESOME!!!) a couple days after I ordered them
and I just received the rocks and mushrooms today (Monday), just wanted to say "Thank you" and
everything came in great time at a great price, thank you so very much again!!!
The rocks....well, ROCK!!!!
Peace,
Drew
I just wanted to say I appreciated that you got those lights on the shipping truck the same day. They look great over the planted tank. Thanks for the recommendation.
George C
Hello, I just wanted to say Thank you for such quick
and prompt service.. The item i purchased was delivered alot faster than
expected, not to mention a professional job packing the light...
Thanks
guys..
Michael S.
Hi John -
we can't thank you enough! The chiller just arrived as you promised and we are back in business! You are a miracle-worker! We've had the windows open now since the week end and we've been heating all of the out doors. Can't thank you enough for your speediness, price and customer service! You all are a gem and we'll be consulting your website again for our next set of aquarium needs.
Best regards,
Signature
Dr. Delbridge, PMP
This is to inform you that I received the aquarium and stand/canopy last week. All components were in excellent condition and exactly as advertised when I purchased them.
Thanks for the buying experience. You guys do a great job.
Sincerely,
Ned L
Really awesome service! Thank you very much.
Adam Hawley
I just want to say thank you greatly for all of your assistance! I am
highly impressed by your customer service focus, especially when you are
the owner of the company.
If this tubing works as we hope, we do plan on ordering many more in the
near future, as well, we also may need your custom tank building
service.
Nicole D.
I've been meaning to get back to you regarding ballasts for the Sundial T5HO
light fixture. You sent me the Nova T5 ballasts in hopes that it would be
similar. They are an exact match and didn't take long to install. All works
fine. Thanks again for your fine service. Charlie
Thank you for the excellent service, very impressed with service from you folks, Thanks again!!!
Tim....
Thank you John !!! Great customer service,..give yourself a pat on the back ! , Dary
Thank you sooo much for all your help. We love our new acrylic tank and setup. Everything is so much clearer and the color of the fish is much truer. Jone H
WOW! I ordered a complete 120g setup with all the trimmings from Fish Tanks Direct. They are one of the BEST aquarium supply companies in the business! John was excellent in answering all my questions and was patient with me over the phone. He never rushed me off the phone when he was busy and even talked at length about new products and fish related stuff. I really enjoyed doing business with this company and will definitely be back in the future!
Travis D
Hi John,
My new tank was delivered this past Tuesday. Everything was in great shape. This thing is beautiful ! Worth the wait ! Suncoast did a great job !
This is my first acrylic tank. I've had several glass tanks in the past, but I think acrylic is so much nicer looking when built like this.
I haven't had time to set it up yet, but I don't forsee any problems with any kind of leaks by the looks of it.
I just wanted to let you know that I appreciate your quick replies to my questions and concerns. That means a lot to me.
I was kind of leery about shelling out that kind of money without knowing for sure what kind of quality and customer service I would get. Not anymore ! I now feel like I made a wise choice.
If I am ever needing another tank in the future, or know of someone who does, you will be the ones I will go to or recommend !
Thanks again from one happy customer,
Steve H
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