Fish tanks Direct,
I am writing this e-mail to say thank you for your great customer service. I am in the process of setting up a new tank and have been purchasing many things from your web site. Your staff has been very helpful with many of my
questions and concerns. I would also like to send out a special thank you and say that John has gone out of his way to help me, by calling me at home and letting me know that things are out of stock, and that I have placed double
orders by mistake, and making sure that the credits are done quickly. There are not many company's these days that take the time to work with the customers as well as you have. I would like to say that all of my business and
future orders will be done with Fish Tanks Direct because of your outstanding customer service.
Enjoy the pictures. Everything is fine with the system.
Thank you for the quick response, I happened to swing home for lunch and they were on my porch. I haven’t looked at them yet other than to move into my garage. I must say as being a business owner, I commend your company on the customer service and speed of your deliveries. I will definitely let others know about the speed and customer service, as well I’m sure of the quality (while I haven’t looked at the tanks) I’m sure they are done well due to these other aspects of your service.
Also, the willingness to ship to another address other than billing, I just ran into this issue on another order. I’ll pop into your site to see what other things I may need for my new system shortly.
Again thank You,
"I had a few questions about the products I was considering and they were promptly and accurately answered. I placed my order and it was shipped within a couple of hours after placing that order. I e-mailed you to request a UPS tracking number and you returned my e-mail within minutes! The product arrived in perfect condition 1 day before I expected it. To top it off, no matter how hard I tried, I couldn't find a better price on the item I wanted! The best price and the best service? You guys are great - I will definitely use you again. Thank you!"
Fishtanksdirect is PHENOMENAL! I had a very detailed and cumbersome order and they handled it perfectly. Their customer service is hands down the best I’ve come across in 10 years of reef keeping. While looking for a new aquarium and comparing prices I never heard a competitor in their price range mention anything related to quality or craftsmanship – fishtanksdirect emphasizes BOTH price and quality.I will definitely be looking to them for all my new tanks and supplies.Thanks John!
We want to thank you for all your time and effort in getting the stand delivered to us by the factory. Although there were some frustrating times for both you and for us, you were right there fighting for us and working through the problems until they were resolved. We appreciated your keeping us informed with both phone calls and e-mails, and keeping the lines of communication open. You were always available to take our calls and responded to our questions and concerns very rapidly. Customer satisfaction is certainly a top priority for you, and we would definitely want to do business with you again. We wish you much success in the future!
With best regards,
Janet and Neil
Thank you John for your prompt attention...
I will definately order from you guys again!
John put the new aquatic life 115 protein skimmer in
last night and it kicked right off. I appreciate the time you took with me
yesterday when I stopped in your store.. When it comes time to buy a new
tank. Fish Tanks Direct will be the first place I go...
John, the order arrived just when you said it would. The pump is up and running and making everyone happy in our library at school, including the turtle. Your help has been 1st class. I always like to place a small order with a company before a big one. I'm sure you can see the logic in that. I am working on a grant to have a large aquarium in my room. I will only deal with you. Thanks again..
Lead Science Teacher
Thomas Edison Charter School
I've been pretty busy, but I wanted you to know that the tank arrived perfectly with no problems. It has been filled for a few days now and there are no leaks or other issues. It is a very nice looking tank. Thank you very much for shipping so quickly.
I received my order yesterday in excellent condition and intend to install it in my hydroponic
Thanks for helping me save some money.
I will surely keep your web store in mind the next time I need to buy parts.
Thank you very much for your fast and efficient service...awesome!
I've been in the hobby for almost 5 years now and have dealt with a lot of vendors. I am very impressed with the packaging and fast shipment! Thanks and I'll be looking forward to doing more business with you in the future!
I needed to order a new heater so i did a google search and found one at fish tanks direct.
It needs a controller and this is stated in the product description. You can buy the one made by the same company that makes the heater element but i have an RKL so i just bought the heater. I got a call later from the company to make sure that I knew it required a controller. He said some people don't pay attention to that. I told him I already have an RKL and he confirmed that would work fine.
I just thought that was cool that they actually took the time to double check with me before shipping out the order. Most places don't pay attention to that and just take your money and ship.
Hey you guys....
I got the protein skimmer and lights (which are AWESOME!!!) a couple days after I ordered them
and I just received the rocks and mushrooms today (Monday), just wanted to say "Thank you" and
everything came in great time at a great price, thank you so very much again!!!
The rocks....well, ROCK!!!!
I just wanted to say I appreciated that you got those lights on the shipping truck the same day. They look great over the planted tank. Thanks for the recommendation.
Hello, I just wanted to say Thank you for such quick
and prompt service.. The item i purchased was delivered alot faster than
expected, not to mention a professional job packing the light...
Hi John -
we can't thank you enough! The chiller just arrived as you promised and we are back in business! You are a miracle-worker! We've had the windows open now since the week end and we've been heating all of the out doors. Can't thank you enough for your speediness, price and customer service! You all are a gem and we'll be consulting your website again for our next set of aquarium needs.
Dr. Delbridge, PMP
This is to inform you that I received the aquarium and stand/canopy last week. All components were in excellent condition and exactly as advertised when I purchased them.
Thanks for the buying experience. You guys do a great job.
Really awesome service! Thank you very much.
I just want to say thank you greatly for all of your assistance! I am
highly impressed by your customer service focus, especially when you are
the owner of the company.
If this tubing works as we hope, we do plan on ordering many more in the
near future, as well, we also may need your custom tank building
I've been meaning to get back to you regarding ballasts for the Sundial T5HO
light fixture. You sent me the Nova T5 ballasts in hopes that it would be
similar. They are an exact match and didn't take long to install. All works
fine. Thanks again for your fine service. Charlie
Thank you for the excellent service, very impressed with service from you folks, Thanks again!!!
Thank you John !!! Great customer service,..give yourself a pat on the back ! , Dary
Thank you sooo much for all your help. We love our new acrylic tank and setup. Everything is so much clearer and the color of the fish is much truer. Jone H
WOW! I ordered a complete 120g setup with all the trimmings from Fish Tanks Direct. They are one of the BEST aquarium supply companies in the business! John was excellent in answering all my questions and was patient with me over the phone. He never rushed me off the phone when he was busy and even talked at length about new products and fish related stuff. I really enjoyed doing business with this company and will definitely be back in the future!
My new tank was delivered this past Tuesday. Everything was in great shape. This thing is beautiful ! Worth the wait ! Suncoast did a great job !
This is my first acrylic tank. I've had several glass tanks in the past, but I think acrylic is so much nicer looking when built like this.
I haven't had time to set it up yet, but I don't forsee any problems with any kind of leaks by the looks of it.
I just wanted to let you know that I appreciate your quick replies to my questions and concerns. That means a lot to me.
I was kind of leery about shelling out that kind of money without knowing for sure what kind of quality and customer service I would get. Not anymore ! I now feel like I made a wise choice.
If I am ever needing another tank in the future, or know of someone who does, you will be the ones I will go to or recommend !
Thanks again from one happy customer,
Just wanted to send you pics of the tank. UV Sterilizer worked wonderful, Thanks. Occupants so far are, 10 Congo Tetras, 9 Emperor Tetras, 4 Red Phantom Tetras ( the other 11 committed suicide by swimming in filter, which will be fixed shortly thanks to you guys), 4 Flame Dwarf Gourami, 4 Honey Dwarf Gourami, 3 Dwarf Male Gourami, 5 Cory Cats, 2 Blue Eyed Bushy Nosed Placastomus, & a pair of Boesemani Rainbows. Thanks for all your help!!!
Karen & Mark
I just wanted to thank you for your prompt courteous service. My Red Sea Max 250 showed up on time and in good shape. Now I have to wait for the room it's going in to be finished it's torture. ( You people don't do rugs I suppose) Again thank you.
I just wanted to thank you for all your help in getting me the perfect tank for my two goldfish. They've been through a lot with my other tank cracking and emptying out. I LOVE the 12 gallon acrylic hex. It looks beautiful and the fish are loving all the room and great filtration. It's been a long time since I've had such great customer service. I truly appreciate it and will be using you from here on out.
I just got my Canopy for my 210 tank it looks great. I want to thank you for you service. I will be recommending you to all of my fish friends and to the ten different fish clubs that I belong to. Your company is great the service was excellent and I got my Canopy in record time you told me two week it was more like two days.
thanks again for you help
I Finally got the tank set up and thought I would send you a couple of photos. As you can see there are no fish in it yet, I am waiting for the water to cycle before I start stocking it with fish. Everything turned out great and the tank and stand look great. Thanks again for the great service it was a pleasure dealing with you. I will definitely be recommending people your way.
Hello John and Paul thank you very much for the light
deal today can't wait to get home to try this awesome deal out. Just like your
feedback points out, you guys are great to deal with. I look forward to many
more future purchases.
Thanks again lenny